Senior Editor

San Mateo, CA
Job Type:
$108,000 - $150,000
Date Posted:
June 20, 2023

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Description

Freshworks is looking for a Senior Editor to join our content and editorial team—and guide story development for a new, world-class thought leadership publishing program. This is an exciting leadership opportunity in a fast-paced environment. You will work with experienced journalists, expert sources, and a talented internal team to shape stories in multiple digital formats, from ideation to publication.

Our mission is to inform and engage an audience of enterprise business leaders with great brand journalism that targets a wide range of strategic topics and themes. Working with the editor-in-chief and others, you’ll continually fill our edit calendar with timely, surprising, on-point ideas; assign stories to a range of different writers and reporters; develop collaborative relationships with internal and external influencers, contributors, and subject matter experts; contribute to social and organic promotion of thought leadership content to help drive program KPIs; and help refine and iterate overall content strategy in collaboration with the editor in chief and other stakeholders.

What you’ll do:

  • Serve as a critical “idea engine” for our thought leadership platform, constantly identifying compelling topics and storytelling approaches that can help Freshworks engage with and grow its target audience.
  • Shepherd stories from start to finish, from initial pitch and assignment brief to polished, publishable drafts in a variety of digital formats.
  • Collaborate with an internal team of SMEs to develop bylined pieces, Q&As, and other narratives that reflect our strategic POV.
  • Identify and develop thought-leadership narratives from our customers in different market sectors.
  • Conduct frequent briefing calls and interviews with SMEs and stakeholders, alongside writers and other team members.
  • Develop a network of external influencers whose insights and audience access.
  • Manage a team of internal writers and use your storytelling and editing experience to bring out the best in their work.
  • Drive content creation for newsletters to drive audience growth.

This role can work hybrid (3 days/week) from either San Mateo, CA (HQ), our Bellevue, WA location, or our Denver, CO location.


  • 7+ years experience as a story editor for a journalistically-driven business publication or agency.
  • Familiarity with (and enthusiasm for) the bottom-line strategic mission of brand journalism.
  • Proven talent as a communicator as well as an interviewer.
  • Topical expertise with the issues, topics, and trends on the minds of enterprise business leaders—especially those in IT, customer support, and CRM functions.
  • The highest journalistic and copy standards, and experience applying them in a brand publishing environment.
  • You’re a terrific wordsmith who adds extra punch and sparkle to headlines, ledes, and display copy.
  • Enthusiasm for working in a highly collaborative, hands-on role with a collective team of editors, writers, marketers, and strategists.
  • Familiarity with digital CMS platforms and other tools that help content teams get things done efficiently and at scale.
  • Proven and reliable project management, collaboration, and communication skills.

Additional Information

The annual base salary for this position is $108,000 – $150,000.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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